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The ‘small text’
1) Terms and Conditions.
We advise you to read these T&C’s as they clear
up questions that sometimes crop up before holidays
start,
or when plans have to change. Together with the information
included in your Booking Confirmation form they are
your contract with Pinnn LTD trading as Croatialuxuryvilla.com..
We have tried to keep them as simple as possible but
some detail is necessary
to cover
all eventualities!
2) Confirming a Booking.
a) All Bookings must be confirmed on a Villa Rosemarine Booking
Form, which will include your booking dates and any other
services
that you require. The booking form must include details
of the person acting as your party leader (or yourself
if booking as a single person); this person must be at
least 18 years of age and must sign acceptance of these
booking conditions on behalf of all members in the party.
b) All bookings made by telephone or e-mail more than 8
weeks in advance will be held for up to 7 days by which
time we must have received a completed booking form accompanied
by a deposit of 30%. As soon as the deposit payment & booking
form is received we will issue to you a Booking Confirmation
and a final invoice for the full cost of your holiday.
c) Any booking made within 8 weeks of traveling must be
accompanied by both a completed booking form and payment
in full in order to confirm the booking. As soon as the
full payment & booking form is received we will issue
to you a Booking Confirmation for your holiday.
3) Payment.
For bookings more than 8 weeks in advance, the balance
for the cost of the holiday must be received by us not
less than 8 weeks prior to your departure. After we have
sent your confirmation/invoice, no further reminders
will be sent so it is your responsibility to make sure
this payment is received on time. If payment is not received
in full and on time, we reserve the right to treat your
booking as cancelled by you, in which case the cancellation
charges set out in Condition 9 will apply. As mentioned
above, booking made within 8 weeks of traveling must
be paid in full in at the time of booking. We accept
payment by cash (£), cheque (UK bank or building society)
and sterling bankers draft. If any cheque is dishonoured,
we reserve the right to charge £20 to cover our administration
costs.
4) Your contract.
A binding contract between us comes into existence when
we dispatch our confirmation letter and invoice to you.
This contract and all matters arising out of it are governed
by English law. In the unlikely event of any dispute
between us, we both agree this will be dealt with by
the courts of England and Wales.
5) Health & Medical conditions.
If you are in doubt about your health prior to travel we
strongly recommend you seek medical advice otherwise
your ability to travel or your insurance may be affected.
You must advise us in writing at the time of booking,
giving full details, if you have any medical problem
or disability which may affect your holiday or our ability
to provide our normal service. If we reasonably feel
unable to properly accommodate your particular needs,
we must reserve the right to decline your booking, or
cancel it when we find out the full details if you fail
to provide these at the time of booking.
6) Passports & Visa’s.
It is expected that all guests will have the necessary
documentation to travel and we cannot accept any responsibility
if any member of the party is unable to travel due to
loss of or incorrect, inaccurate or inappropriate documentation.
Non British citizens and British citizens not holding
a full British passport must consult their relevant Embassy
or Consulate. Requirements may change and you should
check the up-to-date position with the Passport Office.
We cannot accept any liability if you are refused entry
onto a flight or into any country due to failure on your
part to carry the correct passport, visa or other documents
required by any airline or authority. If a guest is unable
to travel for these reasons above then the cancellation
charges laid out in Condition 12 will apply.
7) Special requests.
If you have a special request (such as dietary), please
clearly note it on your booking form or if after booking,
make it in writing as soon as possible. If we are able
to comply with your special request we will confirm this
in writing. Unless we have agreed in writing that we
are able to comply with your special request, failure
to meet any special request will not be a breach of contract
on our part. If we undertake to pass on requests to suppliers
or other service providers (e.g. ski schools or childcare
facilities) we cannot guarantee such requests will be
met even if we have confirmed that they have been passed
on.
8) Insurance.
It is a condition of booking with Villa Rosemarine that
you, and all members of your party, have adequate insurance
for your holiday. This must be included on the Booking
Form or provided to us in writing at least 8 weeks before
you travel. It is your responsibility to ensure your
cover provides the necessary protection for your individual
requirements and the activities you intend to participate
in. You indemnify us from any
claim whatsoever.
9) Changes in costs.
Once your booking is confirmed we guarantee that the cost
of your accommodation will not change. We will also try
to give you the correct price at the time of booking
of other services, and we guarantee not to add any surcharges
or ‘hidden costs’ ourselves. As some of our other services
are provided by external contractors, we are unable to
guarantee that the cost of these will not change either
before or after confirming a booking. This guarantee
by us not to change accommodation prices does not cover
changes made by you or members of your party that may
add to the cost of your holiday.
10) Changes by you to your holiday.
We will always try and accommodate changes made by you
to your holiday. These changes should be advised in writing
but we cannot guarantee we will be able to satisfy your
requirements, especially if they are close to the date
of your holiday. If you change your outward and/or return
date of holiday this may be treated as cancellation depending
on the availability of accommodation, in which cancellation
charges apply as set out in Condition 9. We regret we
are not in a position to assist you in the event of delay
at your outward or homeward point of departure.
11) Changes by us to your holiday.
Though this is extremely unlikely, and we will at all times
endeavour to satisfy our customers requirements, nevertheless,
because of changing or unpredictable circumstances, we
must reserve the right to make alterations to accommodation & services
both before and after any booking has been confirmed.
Most changes are relatively minor, and we will not inform
you of these changes if, in our opinion, we do not believe
they will impact the enjoyment of your holiday. In the
event of a significant change, such as a change in the
accommodation you have booked or a withdrawal in the
services we offer, we will inform you as soon as possible.
In the event of a significant change, you will be offered
the choice of:
a) Accepting the change
b) Purchasing other rooms or weeks (and paying a supplement
or receiving a refund in respect of any price difference)
c) Receiving a full refund of all monies paid.
d) The weather of course is totally outside our control
and a lack of it or too much of it will not constitute
a significant
change!
12) Cancellation by you of your holiday.
If you wish to cancel or amend all or any part of your
booking you should advise us in writing as soon as possible
by e-mail, fax or recorded letter, and request confirmation
by us that we have received it. Changes or cancellations
can only be accepted if made by the person who signed the
original booking form. Any new person added to the booking
will be deemed to have signed the original Booking Form.
We will try and accommodate all amendments, but in order
to cover our costs of booking and risk of not re-selling
the holiday, the following scale of cancellation charges
is applicable. This excludes insurance and travel purchased
by us on your behalf, which are non-refundable because
of the costs we may have incurred. The cancellation charges
are based upon a % charge of your total holiday cost.
Period before scheduled departure within which written
notification of cancellation is received by us:
More than 8 weeks Deposit
4 weeks to 8 weeks 50%
14 days – 4 weeks 75%
Less than 14 days 100%
You may, depending on the reason for cancellation, be able
to reclaim these cancellation charges (less any applicable
excess) under the terms of your insurance policy.
13) Cancellation by us of your accommodation.
In extreme situations we may have to cancel your accommodation
and reserve the right to do so. This will only be done
within 8 weeks of your departure date if a) you fail to
pay any of the deposits or final balances in full and on
time or b) it becomes necessary for us to cancel your accommodation
as a result of circumstances beyond our control including,
but not limited to those amounting to 'Force Majeure' as
defined in Condition 11. If we are forced to cancel your
accommodation (other than due to your default in payment),
we will endeavour to find you alternative accommodation,
of at least comparable standard, if available (and paying
a supplement or receiving a refund in respect of any price
difference) or alternatively give you a full refund of
all monies you have paid as soon as possible. ‘Changes
by Us’ and within the same timeframes
outlined. Compensation will not be payable and no liability
can be accepted where the cancellation is made as a result
of unusual and unforeseeable circumstances beyond our control,
the consequences of which we could not have avoided even
with all due care. If we are forced to cancel your accommodation
after departure where circumstances arise amounting to
'Force Majeure' (as defined in Condition 9) we reserve
the right to do so and regret we cannot make any refunds,
pay any compensation or be responsible for any cost or
expenses incurred by you as a result.
14) Force Majeure.
We regret we cannot accept liability, make any refunds
or pay any compensation where the performance or prompt
performance of our contractual obligations is prevented
or affected by reason of circumstances amounting to 'Force
Majeure'. Circumstances amounting to 'Force Majeure'
include any event which we, or the supplier of the service(s)
in question, could not, even with all due care, foresee
or forestall such a (by way of example and not by way
of limitation) war, threat of war, riot, civil strife,
industrial dispute, terrorist activity, natural or nuclear
disaster, fire, acts of God, adverse weather conditions
and all similar events outside our control.
15) Complaints.
We take all complaints very seriously and will deal with
them personally. If you have any complaint about your
accommodation or our services, then please raise them
with us as soon as possible. In reality, most complaints
can be dealt with quickly and efficiently. If you are
still not satisfied, or wish to complain after your holiday,
then please write to us by e-mail, fax or letter within
28 days of your holiday. We cannot accept liability in
respect of any claims not notified to ourselves and to
our supplier in accordance with this clause.
16) Behaviour.
All guests are expected to behave with consideration to
other guests in order that everybody may enjoy their
holiday. If in our reasonable opinion you or any member
of your party behaves in such a way as to cause, or to
be likely to cause, distress, danger or annoyance to
any third party (including other clients) or damage to
property, we reserve the right to terminate the holiday
of the person concerned without notice. In this extreme
situation, our responsibilities towards that person (including
any return transport arrangements) will immediately cease
and we will not be responsible for meeting any costs
or expenses they may incur as a result. In this extreme
situation we will also not pay any compensation, or make
any refunds to the individual involved, or to members
of his/her party or associates that incur additional
expense as a result of this action.
17) Accidental injury, damage or
loss.
We accept no liability for any accident, personal injury
or suffering arising for any reason either within the accommodation,
during travel to & from the accommodation, or during
activities with ourselves or by you. You are strongly advised
to ensure that you are adequately insured both for personal
injury and material loss/damage. All guests must accept
full responsibility for any damage or loss caused by you
or any member of your party. This includes the full payment
for any such damage or loss which must be made at the time
to us or the third party concerned. If you fail to do so,
you must indemnify us against any claims (including legal
costs) subsequently made against us as a result of your
actions. In the case of loss and/or damage to and/or of
luggage or personal possessions (including money), our
liability is limited to £25 per person as you will be expected
to have taken out adequate insurance before you travel
(see Condition 3).
18) Web & brochure descriptions.
We have taken great care in the printing & production
of our web-site and accompanying literature but regret
that we cannot be held responsible for circumstances outside
of our control such as public holidays, religious festivals,
adverse weather conditions, nor guarantee the working of
equipment such as televisions, telephones, etc. If any
change becomes apparent which we believe will materially
affect the enjoyment of your holiday then we will notify
the party leader immediately it is brought to our attention
and if within our control try and rectify the situation
as quickly as possible.
19) Other Matters
The Villa is situated next to the sea and only has access
via steps. Young children must be supervised at all times.
The villa may not be suitable for people with health
or mobility problems.
In Croatia all the shore line belongs to the people/state.
There is no privately owned jetties or beaches. This is
an advantage as you are allowed to go onto any jetty, beach
or shore line. But also if other people would like to walk/sit
on the rocks or use the jetty near the house, they can.
This is the law in Croatia and applies to all the coast
line.
During the months of July August and
September building work is prohibited in all the coastal
areas of Croatia. This is the law.
If you require any clarification of the
points above, please Contact Us.
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